Autoship Policy

 

Autoship

 

If you are serious about health and fitness and anti-aging why not take advantage of our AUTOSHIP program and enjoy the savings and convenience of recurring deliveries?

Our convenient Autoship (recurring orders) program is free to join and it allows you to lock in your same sale price on all your future 30, 60, 90, 120, or 180 day shipments for as long as you remain on the Autoship program. You may skip a shipment or move your next ship date, and of course you may cancel your Autoship at any time.

To order a product on Autoship just use the drop-down on that product's ordering page and choose the frequency that you want your products to be shipped.


To Make Changes to Your Autoship


You may login to your store account here if you would like to move your next ship date, change your ship frequency, change your credit card, or cancel your Autoship entirely. Please note when changing your ship date, the next ship date cannot be scheduled to ship within 24 hours of the time you are making this change.

*If you need to change the address on your current Autoship: You will need to call us as that has to be done manually. Changing the address in your account will not change the address of your ongoing Autoship.

*If you want to change the credit card being used: If you have only one cc on file in your store account you will need to add the new cc to your account first. Then you will need to go to your Autoship recurring order and click "see details". Then on that page use the drop-down to attach the new cc to your Autoship. After this has been done you may then delete your old credit card because it is no longer attached to your Autoship.

*If you want to change the products or quantity of products in your Autoship: You will need to cancel that Autoship and place a new Autoship order with the products you want.

Of course you may call us at 866-269-4069 or 818-902-0685 and we will make your changes for you. You may also click here and request changes or cancellation. Please choose the "Autoship Recurring Shipments" department using the drop-down. Then type "Change Autoship" or "Cancel Autoship" in the subject box. If you make changes using our contact form we will send you a confirmation to the e-mail address you provided.


ATTENTION: If you do not choose either 30 days, 60 days, 90 days, 120 days, or 180 days from the product's drop-down before you add the product to your cart your order will be a one-time shipment.

 

ProBLEN AUTOSHIP Policy

  • All AUTOSHIP Customers receive the quoted price on each item purchased for every 30, 60, 90, 120, or 180 day automatic shipment at the time of purchase. Customer will receive this same price for as long as the AUTOSHIP remains active.
  • Customers agree to have their first AUTOSHIP shipment charged and shipped to them at the quoted price.
  • Customers agree to have another order of the same product/products charged and sent to them at the same price, plus shipping, at the appropriate time. The AUTOSHIP will remain in effect until the customer cancels it.
  • Customers may contact us and request we ship their next AUTOSHIP shipment earlier than scheduled.
  • Customers may also delay a shipment or skip a shipment by contacting us at least 72 hours before the next scheduled shipment. Customers may not skip two shipments in a row, the AUTOSHIP will have to be canceled instead.
  • Customers may cancel their AUTOSHIP at any time.
  • Customers must contact us to request cancellation of their AUTOSHIP at least 72 hours before the next AUTOSHIP order is due to be shipped or they may be charged shipping charges (if the postage label has already been purchased).
  • Any request to cancel a scheduled AUTOSHIP shipment after it has been processed will incur a $5 processing fee.

An order placed for any of our products on AUTOSHIP signifies your agreement to this AUTOSHIP Policy.

Guarantee and Refund Policy